Refund Policy

Part of our Terms of Service (Article 7). View Privacy Policy

• Refunds: Users may request a full refund for any reason within 14 days of their first paid charge. Refunds are generally not provided after 14 days, except where the Company is clearly at fault, such as a service outage, in which case a separate resolution will be provided.
• Subscriptions are billed monthly or yearly, as the user chooses. Users may cancel their subscription at any time before the next billing cycle; the plan keeps working until the end of the period already paid for.
• Payments are processed through the Company's payment processor, Paddle.com Market Limited ("Paddle"). Paddle acts as the Merchant of Record and handles refunds, which go back to the original payment method.

How to ask for a refund

Email support@tidepin.com from the address you signed up with, or reply to your Paddle receipt. You can also find your purchase at paddle.net.

Effective date: This policy is effective as of October 22, 2026, together with the Terms of Service.